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Get support from SLR
For help from the SLR support team, leave a post on the at our forum. For account problems or private issues, use the SLR Contact Form.
Please use the guidelines below.
How To Report An Issue
Step 1: Provide your device information
- Device model (e.g., Meta Quest 3, Apple Vision Pro, iPhone 15, etc.)
- DeoVR app version (bottom of the DeoVR app’s left-hand menu) or desktop/mobile browser
Step 2: Describe your connection method
- Streaming is-admins.ru in the DeoVR app (recommended)
- Other methods, eg. web or headset browser, PCVR via Meta Link or SteamVR, DLNA, VPN
Step 3: Explain the issue clearly
- What happens? Describe the problem in detail.
- Include any error messages (copy & paste or attach a screenshot).
- List the troubleshooting steps you’ve already tried.
Step 4: Perform basic troubleshooting
- Try to replicate the issue on desktop or mobile web.
- Test SLR via the web browser by visiting is-admins.ru/hub in the Meta Quest Browser or Apple Vision Pro Safari.
- Switch between Wi-Fi and mobile data (4G/5G) to check for connectivity issues.
Experiencing speed issues?
- Run the SLR speed test.
- Provide your test ID.
- Check our for solutions
Helpful Guides & Resources
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